Shipping & Delivery Policy
Effective Date: 01-01-2025
Last Updated: 28-08-2025
1. Processing Time
- Order Processing: 1-2 business days for order verification and packaging
- Business Days: Monday to Friday (excluding Indian public holidays)
- Custom/Personalized Items: 3-5 additional business days
- Bulk Orders (50+ items): 3-7 business days depending on quantity
2. Shipping Methods & Delivery Times
Indian Domestic Shipping
- Standard Shipping: 3-7 business days (Major cities: 3-5 days, Remote areas: 5-7 days)
- Express Shipping: 2-4 business days (Available in select cities)
- Same-Day Delivery: Available in Mumbai, Delhi, Bangalore (Orders before 2 PM)
International Shipping
- Standard International: 7-15 business days
- Express International: 3-7 business days
- Premium International: 2-5 business days (Select countries only)
Delivery times are estimates and may vary due to customs clearance, weather, or courier delays.
3. Shipping Costs (subject to change)
Indian Shipping Rates
- Free Shipping: Orders above ₹.5000.00 (Pan-India)
- Standard Shipping: ₹.200.00 for orders under free shipping threshold
- Express Shipping: ₹.400.00 additional charge
- COD (Cash on Delivery): ₹.100.00 additional fee where available
International Shipping Rates
- Calculated automatically at checkout based on destination and weight
- Express and Premium options available at checkout
- All international shipments include tracking
4. Delivery Areas
Indian Delivery
- Available: All major cities and most pin codes across India
- Restricted Areas: Some remote locations in J&K, Northeast, and island territories
- COD Available: Limited to select pin codes (check at checkout)
International Delivery
- Available Countries: [List major countries you ship to]
- Restricted Countries: Countries with import restrictions on textiles/merchandise
- Remote Areas: Additional delivery time and charges may apply
5. Order Tracking
- Tracking Information: Provided within 24 hours of dispatch via email and SMS
- Track Your Order: Use tracking number on our website or courier partner's website
- Delivery Updates: Real-time SMS/email notifications for Indian orders
- International Tracking: Available through local postal services and our tracking page
6. Delivery Process
Indian Deliveries
- Standard Delivery: To your doorstep during business hours (9 AM - 7 PM)
- Delivery Attempts: Up to 3 attempts; then held at local facility
- ID Verification: Required for high-value orders
- Safe Drop: Available in select areas if no one is home
International Deliveries
- Customs Clearance: Required in destination country (customer's responsibility)
- Import Duties: Customer liable for any duties, taxes, or customs fees
- Local Delivery: Handed over to local postal service for final delivery
7. Delivery Issues
Failed Delivery Attempts
- Notification: Customer notified of failed delivery attempts
- Pickup Options: Items held at courier facility for 7-10 days
- Redelivery: Additional charges may apply for redelivery requests
- Return to Origin: Items returned to us if unclaimed after holding period
Damaged or Lost Packages
- Report Issues: Contact us within 48 hours of delivery
- Proof Required: Photos for damaged packages, police report for lost items
- Resolution: Free replacement or full refund for our shipping errors
- Insurance: High-value orders automatically insured
8. Address and Order Changes
- Address Changes: Possible only before dispatch; contact us immediately
- Order Modifications: Not possible once order is processed
- Shipping Upgrades: Available before dispatch at additional cost
- Delivery Instructions: Add special instructions during checkout
9. Special Shipping Services
Gift Packaging
- Gift Wrapping: Available for ₹[X] per item
- Gift Messages: Include personal messages with orders
- Direct Gifting: Ship directly to recipient with gift receipt
Bulk Orders
- Volume Shipping: Special rates for orders over 50 pieces
- Consolidated Shipping: Multiple items shipped together when possible
- Corporate Delivery: Scheduled delivery options for business addresses
10. Customs and Duties (International)
- Customs Declaration: All packages properly declared with correct values
- Import Duties: Customer's responsibility; varies by country and product type
- Customs Delays: Not included in estimated delivery times
- Prohibited Items: We'll notify if items cannot be shipped to your country
11. Shipping Restrictions
Items We Cannot Ship
- Internationally: Certain materials may be restricted by destination country
- Domestically: No restrictions on regular merchandise
- Oversized Items: Additional charges for items exceeding standard dimensions
Geographic Restrictions
- Temporary: Some areas may be temporarily unserviceable due to natural disasters
- Permanent: Certain high-risk areas may not be serviceable
- Check Availability: Enter pin code/zip code at checkout to confirm delivery
12. Force Majeure and Delays
Delivery may be delayed due to:
- Natural disasters, pandemics, or government restrictions
- Courier partner strikes or operational issues
- International customs delays or policy changes
- Peak season congestion (festivals, holidays)
We'll notify customers of significant delays and provide updated delivery estimates.
13. Shipping Partner Information
- Indian Partners: BlueDart, DTDC, India Post, etc.
- International Partners: DHL, FedEx, Aramex, etc.
- Tracking Support: Contact courier directly for delivery-related queries
- Escalation: Contact us if courier partners don't resolve issues
14. Peak Season Policy
- Processing time may extend to 3-5 business days
- Delivery times may be longer due to high volume
- Express shipping recommended for time-sensitive orders
- Advance notice provided on website during peak periods
15. Contact for Shipping Issues
Email: namaste@rishi-talks.com
Subject Line: Shipping Issue - Order #[Your Order Number]
Phone: +91 9580-986-115 (For urgent delivery issues)
Response Time: 4-6 hours during business days